Privacy Notice for Hotel Casa Pellegrin

Last Updated: [17/sep/23]

At Hotel “The Dream House,” we value and respect your privacy. This Privacy Notice aims to provide you with information on how we collect, use, and protect your personal information when you use our services. Please carefully read this notice to understand our privacy practices and policies.

1. Information We Collect:

We collect the following personal information when you make a reservation or use our services:

• Contact information, such as your name, email address, phone number, and postal address.
• Payment information, such as credit card or debit card details, if making a reservation.
• Information about personal preferences, such as special room requests or dietary preferences.
• Information about your stay at our hotel, including arrival and departure dates, booking history, and services used.

2. Use of Information:

We use your personal information for the following purposes:

• Processing reservations and payments.
• Managing your stay at our hotel and providing requested services.
• Personalizing and improving your experience at our hotel.
• Sending communications related to your reservation and stay.
• Complying with applicable legal and regulatory obligations.

3. Sharing Information:

We do not share your personal information with third parties except when necessary for the purposes described above or when required by law.

4. Information Security:

We take reasonable measures to protect your personal information against unauthorized access, disclosure, or misuse.

5. Your Rights:

You have rights concerning your personal information, including the right to access, correct, delete, or limit the use of your data. If you wish to exercise any of these rights, please contact us using the contact information provided below.

6. Changes to this Privacy Notice:

We reserve the right to update this Privacy Notice at any time to reflect changes in our privacy practices. The most recent version will be available on our website.

Thank you for choosing Hotel Casa Pellegrin. We value your trust and are committed to protecting your privacy while providing you with an exceptional experience during your stay with us.

Reservation Policy

Last Updated: [17/sep/23]

At Hotel Casa Pellegrin, we value our guests and want to provide them with an exceptional experience. This reservation policy is intended to provide clarity and transparency. To ensure a seamless booking and a pleasant stay, we have established the following reservation policy:

1. Reservation Process:

• Reservations can be made through our website, by phone or in person at our front desk.
• Our reservations team is available to assist with any inquiries and provide additional information about rates, availability, and hotel policies.

2. Reservation Guarantee:

• To secure your reservation, we require the details of a valid credit card at the time of booking.
• No charges will be made to your credit card at the time of booking, except for non-refundable rates or prepaid reservations.

3. Rates and Payments:

• Rates may vary depending on the season, length of stay, and room type selected.
• We accept credit and debit cards as forms of payment. Payment will be processed during check-in or check-out, as applicable.

4. Cancellation Policy:

• Guests can cancel or modify their reservation in accordance with the cancellation policy associated with the rate and room type booked.
• To avoid cancellation charges, guests are advised to review the cancellation policies at the time of booking.
• Non-refundable rates do not allow cancellations or modifications.

5. Check-In and Check-Out:

• Check-in begins at 15:00, and check-out is at 12:00.
• Additional fees may apply for early check-in or late check-out, subject to availability.

6. Group Reservations:

• For group reservations (more than 2 rooms), please contact our sales team for information on special group policies and rates.